The washer stopped spinning the next week. Both had drum failures at around the 16 month mark. The Samsung washing machine recall list includes around 2.8 million devices that have been sold in between 2011 (in March) and 2016 (in November). I have one of these dryers and I just did that to me today what do I need to do to be involved in the lawsuit to get the dryer replaced? Hopefully replacing the drum will fix the issue I also herd the roller can cause this! I called a repair person to clearance vents. Just happened to us. Just call them about the exact same issue and got the same response. v. Samsung Electronics America Inc., Case No. I have had nothing but problems with them both. I’ve never had a dryer ruined this quickly. Model numbers and serial information can be found on two labels affixed to the back of the machine. The washer was recalled because it might explode. The washing machines have mid-controls or rear-controls. My wife noticed an unusual noise coming from our Samsung dryer, Model number DV350AE, and also found that the drum is cracked. Bought my dryer Dec 2015 and we’ve experienced drum issues in the middle of 2019. The Samsung dryer class action lawsuit argues that consumers would not have paid a premium price for Samsung dryers, which are considered high quality, had they known that the item was subpar and subject to defects. My expensive Samsung dryer is also cracked big time in the drum, I just discovered it yesterday and I am devastated! We tell you about cash you can claim every week! The air won't be able to flow freely and it will not only take longer to dry your clothes, but it will often leave little specks of … The alleged defect occurs in both gas and electric dryers and can lead to the whole unit become useless. Supposed to be “top of line”. Same here!! The dryer was purchased in 2012. Dryer is 3 years old and we are a family of 2, so very Low use! I am not home a lot to determine the problem, but I’ve noticed I’ve been spending a lot of money constantly drying clothes. This recall involves various models of Samsung manufactured Top Load washing machines. Add me to please. I will never purchase any Samsung product ever. I will NEVER BUY ANYTHING SAMSUNG I will make sure friends and family dont buy Samsung products EVER!!!! Is anyone having a problem with cracks on control panel. This is ridiculous for what is supposedly a high-end product!! Same problem DV56H9000EW/A2 Drum cracked ruined clothes, towels, sheets, etc. The Samsung defective dryer class action lawsuit claims that the cracked drum problem is widespread and common. We decided to check the internet for information and found a massive amount of verbatim complaints. I ended up replacing the dryer for $625. How do I join the class-action lawsuit? Where do we sign up? Samsung dryer destroyed and ripped my wife work clothes and underwear, Same thing here, cracked dumb destroyed clothes. Samsung dryer recall Samsung has delivered excellence into homes like yours for over 40 years—top notch appliances including refrigerators that are super innovative and look amazing in … It would be great if I could get mine repaired for free. The Samsung WF7500 is a spectacular, and overall reliable appliance. http://www.whitegoodsafety.com/product-recalls?take=32. Started making a loud grinding noise. What do I nee dto do to be added the the Class Action Suit against Samsung? It’s ridiculous to pay the amount of money we pay for these products only to have them tear up what you are drying!! The representative on the phone told me I had no warranty and that it expired in 2015. Even with all of these technological advancements, your Samsung dryer can still break down at times. I took off work, and no one came to fix it. It’s disgusting that Samsung is ok handling their business and customers this way, knowing what junk they are selling. My warranty expired in 2019. We purchased all Samsung appliances and every single item has had to be repaired and they’re all less than 5 yrs old. Samsung provided IBTimes UK with the following statement: "Samsung Electronics UK is aware of a voluntary recall announcement regarding issues … It has been repaired 4 times which included replacing the belt twice, 3 of the four wheels were cracked and needed replaced , the heating element which was replaced 4-5 weeks ago and stopped working yesterday (again) , the front and rear felt liner , and the drum is cracked as well and has destroyed multiple clothing items . Nothing. Same here. Just noticed a large crack in my Samsung dryer, only 3 years old. It is ridiculous for what you pay for these dryers! Until your Home Label Kit arrives, please use the delicate or waterproof cycle to wash all bedding, bulky or water-resistant items. I also just had an appliance repair man over here to look at my Samsung dryer! The plaintiffs are represented by Daniel R. Karon and Beau D. Hollowell of Karon LLC; Joseph G. Sauder of Sauder Schelkopf; and Bruce D. Greenberg and Susana Cruz Hodge of Lite DePalma Greenberg LLC. When I went to take it apart to check the rollers, belt, etc. This $599 dryer with $279 pedestal has cost us over $1,900 with no recourse which is the most frustrating part. 5.0 out of 5 stars 3. My dry drum cracked and makes loud thumbing noise as it rotates. It is a gas dryer and now I’m afraid that it might catch on fire. Thank you for providing your information. As the rest of these folks, my Samsung drum is also cracked and the unit is less than 3 years old as well. All of our previous dryers have been Kenmore’s and we have never had a cracked dryer drum. Please add me too, drum cracked. My dryer is not working and I had my washer services about two years ago and I went back and forth with them about if it was under warrant but it was a defect and they fixed it. Would have sticky substance on drum including something like black tar which would get on my clothes etc. I purchased the washer & dryer from Lowe’s. The following model numbers are included in the recall depending on the serial number. I have some pictures and the repair bills to prove it. A faulty thermal fuse can also prevent the dryer from heating up to start the normal drying process. I have two adults and one child in my home so it isn’t like the dryer gets over used. 1st they said it was under warranty sent a Tech out 5 days later we call And They say it Isn’t Under Warranty. Then I went online only to find that not only has it happened to other people, but it’s actually very common. Last Samsung product I will ever buy. Please add me as well. I must report that my dryer is also tearing my clothes. Same problem here. I'm shocked that the warranty doesn't cover this. Husband on the phone with them now for 5th call and they can do nothing except for refer to an authorized dealer who is going to charge us $500. Is there anything really going on with this? My dryer has been making different noises lately. My dryer just started making a thumping noise and I found the drum is cracked less than 4 year old machine but Im sure its out of warranty This is completely unacceptable quality and absolutely defective material How does steel crack like plastic I had an older Samsung more than 8 years old it. How can I be added to this class action? Samsung. Purchased a Samsung washer on 2018, will not work at all now had 2 repairmen out, 1 was from Samsung, that I paid ,both said unit is unrepairable parts discontinued,,,,,only had 14 months….. Yeah, right! Which model is everyone talking about? You’ll find all Samsung product recalls that have taken place since 2007 listed below – you can then click through on each product for further information on the risk posed and what you should do next. If you agree and consent to the use of cookies, please click Accept. Purchased in June of 2016 along with a Samsung washer (Matching set) replaced washer earlier this year due to exploding top recall. Mine cracked too! Add me, I too am one of the many people with cracked drum in my Samsung dryer. Same problem here, broken drum after 2 years of owning Samsung dryer. 3 year old dryer with huge crack in the drum and loud banging noises. Lint accumulates where heating element is, causing fire hazard!! My drum cracked also. I have Samsung TVs, Kitchen Appliances, and laundry appliances. I’m having the same problem a loud noise and there is a crack also. We stopped it, removed the clothing, and were shocked to see a huge jagged gouge in the back of the drum. Same issue, Samsung does nothing when called. I’ll never buy Samsung again. My Samsung has been repaired so many times under warranty that every single part is now aftermarket it’s a piece of junk and they won’t replace it. My dryer has a cracked drum After 10 months and Samsung refuses to fix. Samsung Recalls. Mine happened today. VERY disappointed in my Samsung appliances. My husband and I are having the same issue and we called Samsung and they said that basically we are out of luck. Drum won’t turn. so guess what I’m doing. Add me, my dryer is cracked and ruined my sheets. I bought this washer and dryer from Samsung . Destroying clothes. should not allow in US. It’s been a hastle. How do I join this lawsuit? Another unsatisfied consumer with a cracked Samsung dryer drum here in Louisiana. I have a Samsung dryer model # DV231AEW/XAA has been making noises and now cracked my cloths are getting damaged i would like to be part of the class action. Samsung dryer problems might include a faulty heating element or a broken drum spider. However, if you don't clean it in a timely manner, it will force your dryer to work harder than necessary. Very disappointed. Cracked drum in model DV42H5200EW/A3 after about 3 years. ? The dryer wasn’t cheap and now I’ve got to fix it? Samsung Electronics America, Inc., in cooperation with the U.S. Consumer Product Safety Commission (CPSC), announced a voluntary recall of certain top-load washers manufactured between March 2011 and October 2016. Clothes were ripped and one day clothes wouldn’t dry. Purchased A Samsung Washer/Dryer pair from Home Depot. Does this apply to all the Samsung Dryers or just specific models? I am so angry, I have called Samsung 3 times over the last 30 days. Mine, I never heard anything. Samsung Rep tech came out and stated that “appearance item defect.” “Cracked drum” The tech called it in to a “samsung phone tech” and sent them the pics and told them what his diagnosis was and the “samsung phone tech” decided somehow we must’ve damaged the drum. Causing a small fire that totally destroyed our work clothes as well as my washer. Grrrr!!! 1. Samsung Dryer Drum Support Roller Axle Genuine OEM Part DC9716782A RC Item 2027851 Skill Level Answers to all your questions about Samsung dryer parts will be revealed Our team of dryer parts experts has cracked the case on dryer replacement parts and repair Get the right part to your door every time.Learn More . But , it was a Kenmore , we will see what the service man says , never again Samsung ! Its pathetic. My dryer is making a huge loud grinding scraping noise. Cracked drum on a dryer that we purchased back in 2015…. This just happened to us. Add me to the list. Samsung could lose a lot of loyal customers over this. I have spent loads of money at the laundry mat too. Get Price. They said there were no complaints about this nor recalls, so there was nothing they could do for me. We have had multiple problems with our dryer starting 6 months after we purchased it. We bought it new. It appears I made the same decision as many others thinking it was a more expensive product that it would be made with quantity materials. The drum began making a noise, that went on for a few months before we noticed the cracker two weeks ago. It’s very expensive to wash mine and my children’s clothes!! I went back to Samsung. How do I join this lawsuit against Samsung? Now it’s just sitting useless next to a working cheap used dryer. I’m drum cracked and is making an awful noise. I spoke with a repair facility (listed on the Samsung site) and they said the repair is at least $400. What kind of crap do they make ? I also have one of these dryers, very disappointing. We’ve had ours for two, going on three years and we have a giant hole in the drum now. If Colorado is in this class action suit, please let me know. My Dryer drum has a huge crack in. Have not really checked for clothes damage at this time. We too have a dryer that has a cracked drum. We ordered a new part and fixed it. Same thing happened to me. I am experiencing the same problem and have NUMEROUS other issues (belt wearing out, lint always building inside the dryer close to the heating element. 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We’ve had our Samsung dryer a little over 3 years and it was making very loud noises and then the drum stopped rotating and clothes wouldn’t dry. 3 belt tensioner and now the drum. Hi I also having probelms with my dryer just bought dec 2016 and use it around January so it’s only 3 years old now I am so stressed it’s making too loud noise… I don’t know what to do, I don’t know if it’s worth to fix it. I replaced the belt, then the roller that apparently was melted and now it looks like the motor is damaged. Ps I even email the actual Samsung president and of course no reply … all I got was a survey of my representative was able to help me back in november 18 2019 regarding my complain … I said NO!!!! If the heating elements short out, the dryer produces heat all the time. 2×3” broke of and before that the crack tore out clothes apart and now I don’t know what to do cause I can’t afford to pay for a new drum cause I’m disabled and on fixed income please I need guidance. I’m in if anything more ever comes of this! My GE washer has lasted 20 years without a single repair. Maybe you don't even know what that is, but you will by the time you're done replacing it. I paid 1000 for a defective dryer and Samsung refuses to repair it because the dryer is out of warranty. First of all, who wants an unknown repairman in their home during a pandemic. Blanket and clothing destroyed during drying torn ripped. I had it repaired because it was under warranty. Had a thumping/clanking sound with every spin and found a shirt stuck in the crack. How can I join? I too have a cracked drum. https://www.bestbuy.com/site/samsung-store/samsung-safety-alert/pcmcat1476897624337.c?id=pcmcat1476897624337. My 2 yr old dryer is making a huge loud banging noise! The cracked drum creates a loud noise while the dryer is in use, and clothes can get caught on it and become damaged or torn. The unit is no longer under warranty. Also have a cracked Samsung dryer. Clearly, cheap ink is being used. Even our microwave had to be replaced in 1 year. No one should have to be spending that much money on replacing a dryer after only 3 years. I googled trouble shooting and was advised to look inside for any light gaps that when I saw the huge crack in the barrel. A class action lawsuit has been filed against Samsung due to an alleged manufacturing defect in its clothes dryers that causes a drum to crack inside the unit. Add us to the list. Had that fixed by Samsung. How do I get into this class action suit? Called Samsung parts to try to order new drum to install ourself. Can’t believe Samsung won’t take care of this. Drum cracked….. the cost to replace is outrageous. This will be 3rd time I have had to replace the pulley in my dryer in less than 3 years. Samsung said they cannot explain the issue and stated they have never heard of th... https://www.youtube.com/watch?v=qsNo7j3r-Rw. Even more annoying is we had to wait 3 months for them to arrive after buying then, just to have to deal w New teck my ass new funk. Same here… cracked drum… claiming won’t cover bc of physical damage!!! }} } );jQuery(document).bind('gform_post_conditional_logic', function(event, formId, fields, isInit){} );. Towels, sheets, and clothing destroyed during drying torn ripped. has jurisdiction over more than 15,000 kinds of consumer products used in and around the home, in sports, recreation and schools including: The tech asked if my unit was “level”. It’s destroyed so many clothes. Drum has cracked and damaged my clothes. I have a crack in the back of my dryer in the drum and my dryer has been making loud clunking noise. I am now having a replacement drum installed also. I do not want a new Samsung drum or new dryer. My dryer is cracked too! Samsung DV400GWHDWR/AA gas dryer cracked after about a years worth of use. We shouldn’t have to spend more to repair our products and what it cost us to purchase them! 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